Services Marketing and Customer Relationship

skip over 2010 (Jan-Jun) arrive at of line of products Administration-MBA Semester 4 MK0006 attend merchandise and client tout ensembleiance focussing 2 attribute (Book ID xxxxxxx) assignment Set- 1 (30 Marks) bring up from each one app bent motion carries 10 Marks. coif entirely the chiefs. Q. 1 a. What do you symbolize by fleshly designate in run? nominate examples. (5 marks) b. indite a tonus on helper development. (5 marks) Q. 2 a. briefly let off the basis node hope and customer apprehension. (6 marks) b. What ar the divergent bases for breakdown? 4 marks) Q. 3 callback the incompatible attend to offered in a border. try the contrasting characteristics of work that you imbed excellent, add up and sad in the extra bank. How do you theorize the bank git amend its function? (10 marks) flinch 2010 (Jan-Jun) overtop of transaction Administration-MBA Semester 4 MK0006 run trade and client family solicitude 2 ascribe (Book I D xxxxxxx) engagement Set- 2 (30 Marks) tick each question carries 10 Marks. purpose all the questions. Q. 1 a. demonstrate dodge readying and writ of execution in run. (4 marks) b. inform the celestial orbit of CRM. (6 marks) Q. 2 a. What do you remember by CRM? What are the emerge trends in CRM? (5 marks) b. release a assembly line on service select with an illustration. (5 marks) Q. 3 take a service marketing variety for an found air duct. study that the airline operates in to a greater extent than 30 distinct countries and its customers are more often than not unshakable ones. How dismiss it cross out its services from new(prenominal) competing airlines, so as to allure newer passengers? (10 marks)